FAQ - Pinyue Gifts

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FAQ

What’s the minimum order quantity (MOQ) for custom promotional items?

MOQ ranges from 30–100 units depending on the product type. Flexible adjustments for bulk/repeat orders—feel free to inquire.
How long is the lead time for custom orders?

- Sample: 3–5 working days (with logo proofing).
- Bulk production: 7–15 working days after sample approval.
- Shipping time varies by location; rush orders available.
What logo customization methods do you offer?

Embroidery, silk screen printing, heat transfer, and woven jacquard—all ensure durable, clear brand logos.
Are your products made of eco-friendly materials?

Yes, we use recycled/organic materials where possible. Material certificates (e.g., OEKO-TEX) available upon request.
Can I get a pre-production sample?

Digital proofs are free. Physical samples cost $10–$30 (refundable for bulk orders over 500 units) to verify quality.
How do you handle quality issues?

Contact us within 7 days of delivery with defect photos/videos. We offer free replacements or partial refunds.
What payment methods do you accept?

We support T/T (Telegraphic Transfer), PayPal, and L/C (Letter of Credit) for international orders.
Are there any restrictions on custom colors?

Standard colors are available for direct selection. For special colors, please inquire with Pantone codes for accurate matching.

we are committed to meeting the needs of our guests, and develop more products that are recognized by customers

+86-18059096066 / +86-591-83746387

Floor 2, Building 1, Guanghua B Industrial Park, No. 48 Dapuli, Yuanfeng Avenue, Nanyu Town, Minhou County, Fuzhou City, Fujian Province, China

We have an excellent technical team